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accurately.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"feadc7f4-8883-4210-b7fe-94c394d7f724\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Why Nova?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"fc6d1dea-06e9-42e1-9f9d-ea3fec23ca8b\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"With Nova, you will now get answers to your questions more easily and 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Open the AI Agent via “Support” in the 50five e-mobility app, so your question is always correctly registered and followed up.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Do you have a question? Register it easily via Nova. She’s ready to help: smart, helpful, and always with the right information.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"summary\":[],\"updated\":\"2025-12-15 00:00\",\"component\":\"blog\",\"short_text\":\"We’ve been working hard recently to improve our customer service. 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The affected charging cards cannot be reactivated.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"e0395de6-e81f-421d-8477-93b13cf81791\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Charging cards with home charging reimbursement\",\"type\":\"text\"}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"1486a79c-aeb2-452c-9694-c2acf9fa62c6\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"text\":\"If you wish to continue charging with home charging reimbursement, the application for a new charging card must be arranged by your employer or leasing company. More information can be found via: \",\"type\":\"text\"},{\"text\":\"https://www.shell.co.uk/business/shell-fleet-solutions\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.shell.co.uk/business/shell-fleet-solutions.html#iframe=L3VrX3VwZGF0YV9mb3JtP1BhZ2VfVVJMPWh0dHBzOi8vd3d3LnNoZWxsLmNvLnVrL2J1c2luZXNzL21vYmlsaXR5L3NoZWxsLWZsZWV0LXNvbHV0aW9ucy5odG1sJkZvcm1OYW1lPVVLX0ZMRUVUX2dlbmVyYWwmY2FtY29kZT1VS19GTEVFVF9nZW5lcmFs\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"},{\"type\":\"hard_break\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"381d5881-c4d9-4452-9291-5d67de165f8a\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Charging without home charging reimbursement\",\"type\":\"text\"},{\"type\":\"hard_break\"}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"7f53e4db-87db-44b4-9d8a-6c5312e83839\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"text\":\"For users without home charging reimbursement, there are two options to apply for a new charging card:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"text\":\"Applying for a new Shell charging card via the Shell app (note: not the Shell Recharge Solutions app).\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"text\":\"Applying for a 50five charging card via the 50five website, suitable for both home charging and public charging.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"A Shell charging card must be activated in the Shell app before use (note: not the Shell Recharge Solutions app and not the 50five e-mobility app). A 50five charging card does not need to be activated. After receipt, both cards can be linked to the home charging point via the 50five e-mobility app.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Do you use Plug & Charge? In that case, this function must first be terminated with the old charging card. After linking the new charging card, Plug & Charge can be reactivated from 24 January in the 50five e-mobility app.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"eab53426-94f3-4e4d-a3f6-994fb1032f08\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Self-employed and small business users\",\"type\":\"text\"},{\"type\":\"hard_break\"}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"5acbc4ea-b19a-4e0f-96b2-de84b6cc50c6\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"text\":\"Self-employed and small business users can choose a business 50five charging card (our charging key fob). The kWh consumption is recorded and periodically invoiced. Creating a company account is required if you do not yet have one. For more information and to apply for this charging tag, please visit: \",\"type\":\"text\"},{\"text\":\"https://support.50five.com/en/request-50five-charging-card-uk\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://support.50five.com/en/request-50five-charging-card-uk\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\". \",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"To ensure correct processing of the payments for your subscription(s), the payer of the subscription must follow the steps below:\",\"type\":\"text\"}]},{\"type\":\"ordered_list\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Create a company account via:\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"text\":\"https://50five.evc-net.com/Register/\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://50five.evc-net.com/Register/Company?Menu=%2FRegister%2FCompany&lang=en\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"text\":\"a. Please note: use a different email address than that of your personal user account, otherwise the account cannot be verified.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Follow the instructions on the page to fully register the account.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Once the account has been created, please contact our customer support stating the \",\"type\":\"text\"},{\"text\":\"company name or the email address\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\" with which the account was registered.\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Upon receipt, we will activate the account.\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"text\":\"a. Please note: you will receive a code after creating your account. This code can only be used after we have activated your account. It is normal to receive an error message before that time.\",\"type\":\"text\"}]}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"9ad24eae-4dd5-4a8d-9654-40388e1f873b\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"We hope this information is sufficient for you.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#1F1F1F\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"91bea146-8389-4fcd-ae9a-f89a571e3953\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"50five is not involved in the termination of Shell charging cards and cannot provide additional information on this matter. For questions regarding the expiration, replacement, or terms and conditions of the Shell charging card, we advise you to contact Shell.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"summary\":[],\"updated\":\"2026-01-28 00:00\",\"component\":\"blog\",\"short_text\":\"Shell has decided to block Shell Recharge Solutions charging cards with home charging reimbursement as of 28 January.\"}","full_slug":"en-gb/group/blog/shell-will-block-its-shell-recharge-solutions-charging-cards-with-home-charging-reimbursement","first_published_at":"2026-01-28T14:59:37.052Z","published_at":"2026-01-29T09:17:58.866Z","read_time":2},{"uuid":"66a86f5d-c0b9-4f15-84b9-fcfaf8d25928","content":"{\"seo\":{\"_uid\":\"78c2948f-920c-454f-956b-d70b095b6010\",\"title\":\"Migration from Shell Recharge Solutions to 50five: charging stations migrate, cards remain with Shell\",\"plugin\":\"seo_metatags\",\"og_image\":\"\",\"og_title\":\"\",\"description\":\"Over the past few months, Shell Recharge Solutions (SRS) charging stations have been successfully migrated to 50five. \",\"twitter_image\":\"\",\"twitter_title\":\"\",\"og_description\":\"\",\"twitter_description\":\"\"},\"_uid\":\"2b7a555a-8489-4018-875b-d9f721684ca0\",\"image\":{\"id\":118793897968490,\"alt\":\"50five - cut foto\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/108028/6750x2761/8067b931fb/50five-cut-foto.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"alt\":\"50five - cut foto\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"is_external_url\":false},\"title\":\"Migration from Shell Recharge Solutions to 50five: charging stations migrate, cards remain with Shell\",\"author\":{\"name\":\"Yvette\",\"created_at\":\"2025-12-08T14:01:01.314Z\",\"published_at\":\"2025-12-08T14:04:10.281Z\",\"updated_at\":\"2025-12-08T14:04:10.301Z\",\"id\":120884679971830,\"uuid\":\"6e0d8c7a-0350-4a98-8be6-14796ef91663\",\"content\":{\"seo\":{\"_uid\":\"c9b22044-32df-4d84-8985-28434984e2ac\",\"title\":\"Yvette | Marketing & Communication Officer\",\"plugin\":\"seo_metatags\",\"og_image\":\"\",\"og_title\":\"\",\"description\":\"Strengthens 50five with up-to-date content on e-mobility and charging solutions.\\n\",\"twitter_image\":\"\",\"twitter_title\":\"\",\"og_description\":\"\",\"twitter_description\":\"\"},\"_uid\":\"8ff16db2-0563-4301-9fb8-9914c01fa6b7\",\"name\":\"Yvette\",\"avatar\":{\"id\":120885121540498,\"alt\":\"Yvette\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/108028/1920x1375/e479c5db95/yvette.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"alt\":\"Yvette\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"content_type\":\"jpeg\",\"is_external_url\":false},\"component\":\"author\",\"occupation\":\"Marketing & Communication Officer\",\"description\":\"Yvette strengthens 50five with up-to-date content on e-mobility and charging solutions, keeping you informed on the latest developments.\"},\"slug\":\"yvette\",\"full_slug\":\"en-gb/author/yvette\",\"sort_by_date\":null,\"position\":-150,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":41803791,\"meta_data\":null,\"group_id\":\"062af549-c216-4229-a828-1d339f8f9d4d\",\"first_published_at\":\"2025-12-08T14:03:35.884Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null,\"_stopResolving\":true},\"content\":[{\"_uid\":\"db71814e-9baa-4703-ae01-3cd829fa253e\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"We understand that this change may raise questions, especially for customers used to having both their charging station and charging card managed by Shell Recharge Solutions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"In the new setup, however, an important distinction applies: the migration concerns charging stations only. Shell Recharge and Shell cards remain fully managed by Shell.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"b8d2794d-e55c-4861-a059-5e296e4d482a\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Why this distinction?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"fc6d1dea-06e9-42e1-9f9d-ea3fec23ca8b\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Charging stations and charging cards are two separate products, each with its own platform, support, and back office. During the migration, the technical and administrative responsibility for the charging stations was transferred to 50five. This means that you can contact us for any questions about your station or the management of your charging sessions.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Charging cards, on the other hand, remain managed by Shell. This means that everything related to your card – subscription details, transactions at public chargers, blocks, rates, or new card requests – still falls under Shell’s management.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"9e72a3bd-0275-4483-b926-8252d5adf939\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Understandable confusion\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"d5836f5e-d383-43c7-be66-276e7d3004db\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Before the migration, Shell Recharge managed both stations and cards, so some confusion is natural. With two parties involved, it’s even more important to know quickly who to contact.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Important: always check if your card is active\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"text\":\"If your charging station does not accept your Shell card, first check in the Shell app whether your card is active. An inactive card cannot be used, either on your own station or at public chargers. This prevents unnecessary fault reports and ensures you can start charging quickly.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"8ad566f1-e4a6-4aca-b846-98576b0266b9\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Who to contact for which support?\",\"type\":\"text\"}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"3ef019aa-c2bd-49fd-9cf3-e0f95bdab9dc\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For your charging station (now with 50five):\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Malfunctions or technical issues with your station\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Access to your personal charging session data\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Changes to settings, such as user management\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Questions about installation, maintenance, or billing of your station\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Setting up reimbursement (HCC) for home charging rates (€/kWh)\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Do you have a question regarding your 50five charging point? If so, please contact us via the following page: \",\"type\":\"text\"},{\"text\":\"50five customer service United Kingdom\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://support.50five.com/en/klantenservice-united-kingdom\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"For your Shell Recharge card (remains with Shell):\",\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Questions about usage at public chargers\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Access to your card’s transaction history\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Requests for new or replacement cards\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Public (roaming) rates and subscription information\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Do you have a question regarding your Shell charging card? If so, please contact Shell via the following page: \",\"type\":\"text\"},{\"text\":\"Shell: contact page United Kingdom\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.shell.co.uk/about-us/contact-us.html\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"bbac160b-68aa-4180-b55e-c060a9cdfb91\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Our goal: fast and accurate support\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"c62a3b82-cb8b-4747-85ed-1fa12cbf0461\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"By clarifying this distinction, we ensure you always receive the right support as quickly as possible. 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