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Lors de la migration, la responsabilité technique et administrative des stations a été transférée à 50five. Cela signifie que vous pouvez vous adresser à nous pour toute question concernant votre station ou la gestion de vos sessions de recharge. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Les cartes de recharge, en revanche, restent gérées par Shell. Cela signifie que tout ce qui concerne votre carte – informations d’abonnement, transactions sur les stations publiques, blocages, tarifs ou nouvelles demandes de carte – reste sous la responsabilité de Shell. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"c7bf2c44-8f02-4c84-b872-cd63fd9a25b5\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Une confusion compréhensible\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"31748980-6f4c-43db-b929-9283af905ccb\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Avant la migration, Shell Recharge gérait les stations et aussi les cartes de recharge, d’où la possible confusion. Avec deux parties impliquées, c’est encore plus important de savoir rapidement à qui adresser vos questions. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Important : vérifiez toujours que votre carte de recharge est active \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]},{\"type\":\"hard_break\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]},{\"text\":\"Si votre station n’accepte pas votre carte Shell, vérifiez d’abord dans l’application Shell que la carte est active. Une carte inactive ne peut pas être utilisée, ni sur votre station de recharge, ni sur les stations publiques. Cela évite des signalements de panne non nécessaires et vous permet de recharger rapidement. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"16f05648-3b9c-4527-94c2-ffd452688d58\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"À qui s’adresser pour quel type d’assistance ?\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"f0e1462d-1feb-49c7-8317-bf7f5f94c8e5\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Pour votre station de recharge (maintenant chez 50five) :\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"italic\"}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Pannes ou problèmes techniques de votre station \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Accès aux informations de vos sessions de recharge personnelles \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Modifications des paramètres, comme la gestion des utilisateurs \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Questions sur l’installation, la maintenance ou la facturation de votre station \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Paramétrage du remboursement (HCC) pour les tarifs domestiques (€/kWh) \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Avez-vous une question concernant votre station de recharge 50five ? Veuillez nous contacter via la page suivante : \",\"type\":\"text\"},{\"text\":\"Service client 50five BeLux\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://support.50five.com/fr_BE/klantenservice-belgie\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Pour votre carte Shell Recharge (reste chez Shell) :\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"italic\"}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Questions sur l’utilisation sur les stations publiques \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Consultation des transactions de votre carte \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Demandes de nouvelles cartes ou de remplacement \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Tarifs publics (roaming) et informations sur les abonnements \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Avez-vous une question concernant votre carte de recharge Shell ? Veuillez contacter Shell via la page suivante : \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#495057\"}}]},{\"text\":\"Shell : page de contact BeLux\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.shell.be/fr_be/about-us/contact-us.html?vid=549cce06ec44437399d644c3bf681821\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\".\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.shell.be/fr_be/about-us/contact-us.html?vid=549cce06ec44437399d644c3bf681821\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}},{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#495057\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"3c6b8a1e-96f7-4823-8031-2a622cf04eaf\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Notre objectif : un support rapide et précis \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"5d5b250a-11a2-4df9-8fea-33f057ccc9bb\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"En clarifiant cette distinction, nous veillons à ce que vous receviez toujours le support approprié rapidement. Si vous ne savez pas quel service contacter, notre équipe support se tient à votre disposition pour vous assister. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"summary\":[],\"updated\":\"2025-12-08 00:00\",\"component\":\"blog\",\"short_text\":\"Au cours des derniers mois, les stations de recharge de Shell Recharge Solutions ont été migrées avec succès vers 50five.\"}"},{"uuid":"145bb677-1a1d-4a16-b682-e8ce5fca65fd","full_slug":"fr-be/group/blog/50five-announces-the-appointment-of-keith-nuyens-as-business-process-manager","published_at":"2025-09-24T12:55:04.833Z","first_published_at":"2025-09-24T12:55:04.833Z","read_time":1,"content":"{\"seo\":{\"_uid\":\"78c2948f-920c-454f-956b-d70b095b6010\",\"title\":\"Welcome back Keith Nuyens – Our new Business Process Manager!\",\"plugin\":\"seo_metatags\",\"og_image\":\"\",\"og_title\":\"\",\"description\":\"Antwerp, September 2025 – 50five announces the appointment of Keith Nuyens as Business Process Manager.\",\"twitter_image\":\"\",\"twitter_title\":\"\",\"og_description\":\"\",\"twitter_description\":\"\"},\"_uid\":\"2b7a555a-8489-4018-875b-d9f721684ca0\",\"image\":{\"id\":94264166634344,\"alt\":\"Keith Nuyens v4\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/108028/1920x1080/b16e927add/keith-nuyens-v4.png\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"alt\":\"Keith Nuyens v4\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"is_external_url\":false},\"title\":\"Welcome back Keith Nuyens – Our new Business Process Manager!\",\"author\":{\"name\":\"Yzee\",\"created_at\":\"2025-09-24T12:39:36.341Z\",\"published_at\":\"2025-09-24T12:42:38.133Z\",\"updated_at\":\"2025-09-24T12:42:38.153Z\",\"id\":94322591150541,\"uuid\":\"ddd1f754-0883-49b3-bde4-30ad3bdf89ef\",\"content\":{\"seo\":{\"_uid\":\"c9b22044-32df-4d84-8985-28434984e2ac\",\"title\":\"Yzee | Marketing & Communication Officer\",\"plugin\":\"seo_metatags\",\"og_image\":\"\",\"og_title\":\"\",\"description\":\"Strengthens 50five with up-to-date content on e-mobility and charging solutions.\\n\",\"twitter_image\":\"\",\"twitter_title\":\"\",\"og_description\":\"\",\"twitter_description\":\"\"},\"_uid\":\"8ff16db2-0563-4301-9fb8-9914c01fa6b7\",\"name\":\"Yzee\",\"avatar\":{\"id\":94272645680662,\"alt\":\"Yzee foto v3\",\"name\":\"\",\"focus\":\"\",\"title\":\"\",\"source\":\"\",\"filename\":\"https://a.storyblok.com/f/108028/799x799/941a245b1c/yzee-foto-v3.jpg\",\"copyright\":\"\",\"fieldtype\":\"asset\",\"meta_data\":{\"alt\":\"Yzee foto v3\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"content_type\":\"jpeg\",\"is_external_url\":false},\"component\":\"author\",\"occupation\":\"Marketing & Communication Officer\",\"description\":\"Yzee strengthens 50five with up-to-date content on e-mobility and charging solutions, keeping you informed on the latest developments.\"},\"slug\":\"yzee\",\"full_slug\":\"fr-be/author/yzee\",\"sort_by_date\":null,\"position\":-160,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":41803755,\"meta_data\":null,\"group_id\":\"ce0cd65d-63bd-4e02-9f8c-b7d7f388bcaa\",\"first_published_at\":\"2025-09-24T12:42:38.133Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null,\"_stopResolving\":true},\"content\":[{\"_uid\":\"db71814e-9baa-4703-ae01-3cd829fa253e\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Keith brings a solid background in electro-mechanics and extensive experience in operations management, both within 50five and in previous roles. In his new position, he will focus on optimizing internal processes, continuously aligning them with customer needs, and supporting the further development of 50five’s partner network. 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Keith will play an important role in aligning our processes and ensuring that we continue to deliver scalable and reliable solutions for our customers.\\\"\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"summary\":[],\"updated\":\"\",\"component\":\"blog\",\"short_text\":\"Antwerp, September 2025 – 50five announces the appointment of Keith Nuyens as Business Process Manager.\"}"},{"uuid":"6bafc728-353e-460c-840c-e477d559eb3f","full_slug":"fr-be/group/blog/50five-appoints-rene-driessen-as-enterprise-account-director","published_at":"2025-09-19T11:20:33.180Z","first_published_at":"2025-09-17T14:09:00.000Z","read_time":1,"content":"{\"seo\":{\"_uid\":\"78c2948f-920c-454f-956b-d70b095b6010\",\"title\":\"50five appoints René Driessen as Enterprise Account Director | 50five\",\"plugin\":\"seo_metatags\",\"og_image\":\"\",\"og_title\":\"\",\"description\":\"‘s-Hertogenbosch, September 2025 – 50five is pleased to announce the appointment of René Driessen as its new Enterprise Account Director. 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