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In his new position, he will focus on optimizing internal processes, continuously aligning them with customer needs, and supporting the further development of 50five’s partner network. 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Dankzij Eva blijft u altijd op de hoogte over het laatste e-mobility nieuws.\"},\"slug\":\"eva\",\"full_slug\":\"nl-be/author/eva\",\"sort_by_date\":null,\"position\":-140,\"tag_list\":[],\"is_startpage\":false,\"parent_id\":41803767,\"meta_data\":null,\"group_id\":\"7da9ab5f-7c79-4b11-b503-d1c0bfed865f\",\"first_published_at\":\"2024-10-24T13:15:15.446Z\",\"release_id\":null,\"lang\":\"default\",\"path\":null,\"alternates\":[],\"default_full_slug\":null,\"translated_slugs\":null,\"_stopResolving\":true},\"content\":[{\"_uid\":\"db71814e-9baa-4703-ae01-3cd829fa253e\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Over the past two years, René has contributed to 50five’s evolution into a strong and professional organization, supporting new business opportunities, developing teams, and expanding the product portfolio to enable new market propositions. He has also witnessed and supported 50five’s rapid European expansion – from its Benelux roots to operations now in six countries: the Netherlands, Belgium, Luxembourg, the United Kingdom, Germany, and France. In the coming months, 50five will further extend its presence into Italy and Spain, while the DACH team will launch projects in Austria and Switzerland.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"fc6d1dea-06e9-42e1-9f9d-ea3fec23ca8b\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Manfred Klumpenaar, CEO of 50five group, commented:\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"“With our strong European growth, we see a clear need to further strengthen our relationships with large European enterprise clients. 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De laadpassen van Shell Recharge en Shell blijven volledig in beheer bij Shell.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]}]},\"color\":\"default\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"tag\":\"h2\",\"_uid\":\"7686e9a3-b9a6-470a-8515-268f6f5ebe3c\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Waarom dit onderscheid?\",\"type\":\"text\"}]}]},\"spacers\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"db71814e-9baa-4703-ae01-3cd829fa253e\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Laadpunten en laadpassen zijn twee verschillende producten, elk met hun eigen platform, ondersteuning en backoffice. Tijdens de migratie is de technische en administratieve verantwoordelijkheid voor de laadpunten overgedragen aan 50five. Dat betekent dat u voor vragen over uw laadpaal of de afhandeling van laadsessies bij ons terecht kunt. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"De laadpassen daarentegen worden nog steeds beheerd door Shell. Dat betekent dat alles rondom uw laadpas, zoals abonnementsinformatie, transacties via publieke laadpunten, blokkades, tarieven of nieuwe pasaanvragen, ongewijzigd bij Shell blijft horen. \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"color\":\"default\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"tag\":\"h2\",\"_uid\":\"ff46cca9-1497-4914-a750-d8c64252efd5\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Begrijpelijke verwarring\",\"type\":\"text\"}]}]},\"spacers\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"360464c1-edc4-4f10-aba9-0cbbf11b1b97\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Omdat Shell Recharge vóór de migratie zowel de laadpunten als de laadpassen beheerde, is het logisch dat er soms verwarring ontstaat. Dat begrijpen wij volledig. Met twee partijen in het proces is het extra belangrijk om snel te weten waar u met uw vraag terecht kunt.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#495057\"}}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#000000\"}}]}]}]},\"color\":\"default\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"tag\":\"h2\",\"_uid\":\"1f75be03-6739-4629-9b2e-264959403514\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Extra belangrijk: controleer altijd of uw laadpas actief is\",\"type\":\"text\"}]}]},\"spacers\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"3238cac1-1bac-4102-9053-93570acfc37d\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Mocht uw laadpaal uw Shell-laadpas niet accepteren, controleer dan eerst in de Shell app of uw laadpas actief staat. Een niet-actieve laadpas kan namelijk niet gebruikt worden. Niet op uw eigen laadpunt én niet bij openbare laadpunten van derden. Dit voorkomt onnodige storingsmeldingen en zorgt dat u snel weer kunt laden.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"tag\":\"h2\",\"_uid\":\"8bc60985-a6fb-4a43-b2af-7a8705987eb4\",\"size\":\"default\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Waar kunt u terecht voor welke ondersteuning?\",\"type\":\"text\"}]}]},\"spacers\":\"\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"default\"},{\"_uid\":\"76a27ce6-ae0e-43a5-ab31-ba353f3fcd77\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Voor uw laadpunt (nu bij 50five):\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"italic\"}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Storingen of technische problemen aan uw laadpaal \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Inzicht in laadsessies van uw eigen laadpaal \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Wijzigingen in instellingen, zoals gebruikersbeheer \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Vragen over installatie, onderhoud of facturatie van uw laadpunt \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Instellen van uw reimbursement (HCC) thuislaadtarieven (eur/kWh) \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Heeft u een vraag die betrekking heeft op uw 50five-laadpunt? Neem dan contact op met ons via de volgende pagina: \",\"type\":\"text\"},{\"text\":\"50five klantenservice BeLux.\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://support.50five.com/nl_BE/klantenservice-belgie\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"type\":\"hard_break\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Voor uw Shell Recharge laadpas (blijft bij Shell):\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}},{\"type\":\"italic\"}]},{\"text\":\" \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Vragen over gebruik bij openbare laadpunten \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Inzage in transacties van uw laadpas \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nieuwe of vervangende laadpassen \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Publieke (roaming) tarieven of abonnementsinformatie \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Heeft u een vraag die betrekking heeft op uw Shell-laadpas? 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