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Dan maakt zij automatisch een supportticket aan voor onze supportafdeling. Hierbij worden uw gegevens, indien u belt vanuit onze 50five e-mobility app, direct correct in het ticket verwerkt. We begrijpen dat het soms onwennig is, maar het helpt ons enorm om u op deze manier zo efficiënt en goed mogelijk te helpen.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"columns:three-column-illustration\",\"component\":\"rich-text\",\"text_align\":\"left\",\"margin_bottom\":\"default\"}],\"relation\":[],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"center\",\"border_type\":\"default\",\"padding_top\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"default\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_image\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\"},\"disable_nofollow\":false,\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"}],\"component\":\"columns\",\"touch_slide\":false,\"align_content\":\"default\",\"margin_bottom\":\"default\",\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"reverse_mobile\":false,\"squeeze_mobile\":\"default\",\"squeeze_tablet\":\"default\",\"columns_desktop\":\"default\",\"connector_color\":\"default\",\"justify_content\":\"default\",\"squeeze_desktop\":\"default\",\"connector_toggle\":false,\"large_column_mobile\":\"left\",\"large_column_desktop\":\"left\",\"touch_slide_column_size\":\"default\"}],\"component\":\"row\",\"padding_y\":\"default\",\"appearance\":\"default\",\"text_align\":\"default\",\"background_size\":\"default\",\"background_color\":\"default\",\"background_image\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"},{\"_uid\":\"c11876fc-3dcb-4965-ae7f-8c68dfed8e01\",\"narrow\":false,\"preset\":\"row:medium\",\"spacing\":\"medium\",\"children\":[{\"_uid\":\"0b92fcc6-a62d-4e0a-ad5a-4bed7737bb7e\",\"preset\":\"columns:three-column-illustration\",\"children\":[{\"_uid\":\"470c5e53-745c-4e01-bd1e-ac368d812598\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"b527f385-b67f-4282-906e-247142e78c81\",\"size\":\"large\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Waarom Nova?\",\"type\":\"text\"}]}]},\"preset\":\"columns:image-block-left\",\"component\":\"heading\",\"text_align\":\"default\",\"margin_bottom\":\"medium\"},{\"_uid\":\"d003846e-fbe3-4153-82f7-45aab78cc9d3\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova is ontwikkeld om onze service nog toegankelijker en efficiënter te maken. 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kan ik met Nova bellen?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"0af1d06d-5e37-4ffb-a813-3ea4cc87fb0f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Bent u al klant bij ons? Dan kunt u Nova eenvoudig bellen via onze 50five e-mobility app \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/nl/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=nl\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\". Hierbij is het belangrijk dat u ingelogd bent. In de meeste gevallen kan Nova direct uw vraag oplossen. Mocht dat een keer niet lukken, dan maakt ze automatisch een supportticket voor u aan. Doordat u ingelogd bent op onze app, kan Nova direct al uw juiste gegevens koppelen aan uw ticket. Op die manier beschikken wij meteen over alle benodigde informatie om u sneller en gerichter te helpen.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Bent u nog geen klant bij ons? Bel Nova via \",\"type\":\"text\"},{\"text\":\"+32 3 303 41 00\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\". In de meeste gevallen kan zij uw vraag direct oplossen. Mocht dat een keer niet lukken, dan maakt ze automatisch een ticket voor u aan bij onze collega's.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"202545bb-1370-4df9-891d-3fed50861c6f\",\"title\":\"Op welke momenten kan ik Nova bereiken?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"c88d8b29-00c9-4558-8189-d0bad5afbc71\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Via onze 50five e-mobility app is Nova 24/7 te bereiken. \",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"Via ons telefoonnummer, \",\"type\":\"text\"},{\"text\":\"+32 3 303 41 00\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\", is Nova van 9:00 tot 17:00 te bereiken.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"63cce436-bf14-4792-8359-d3a5b9dc59b4\",\"title\":\"Hoe weet ik of er met succes een supportticket is aangemaakt?\",\"preset\":\"\",\"children\":[{\"_uid\":\"60b06ee0-4f3d-4db9-bb30-8c81afbfa0b4\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Mocht Nova u niet direct kunnen helpen, dan maakt ze direct een supportticket voor u aan. Indien u klant bent en in kunt loggen op onze 50five e-mobility app \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/nl/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=nl\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\", kunt u uw openstaande tickets via de volgende stappen inkijken: \",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Open uw 50five e-mobility app\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Open het tabblat \\\"Support\\\"\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Klik op \\\"Mijn tickets\\\"\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Hier kunt u al uw tickets bekijken\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"U ontvangt tevens ook een bevestigingsmail van ons\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Bent u nog geen klant, dan krijgt u tijdens het gesprek te horen van Nova dat uw ticket is aangemaakt.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"f4dbe160-0259-434f-a749-b3eed5805454\",\"title\":\"Waarom gebruikt 50five Nova?\",\"preset\":\"\",\"children\":[{\"_uid\":\"80e8d0df-249a-4666-afe1-0bcddfe88545\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Bij 50five streven we ernaar om u zo goed mogelijk te helpen, op het moment dat u dat nodig heeft. Daarom gebruiken wij Nova: onze slimme AI-agent die u direct ondersteunt met informatie, uitleg en stappenplannen. Nova maakt onze service toegankelijker en helpt ons om uw vragen sneller en overzichtelijker te behandelen, terwijl onze supportmedewerkers beschikbaar blijven voor persoonlijke ondersteuning.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"83ef395c-60b4-46e0-a982-f78b1c246e8d\",\"title\":\"Kost het gebruik van Nova extra?\",\"preset\":\"\",\"children\":[{\"_uid\":\"b8bdd56b-a579-40d5-a54f-8383c08293fc\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nee, het gebruikmaken van Nova kost geen extra geld.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"ff9f427c-33e1-4190-bf0c-1f70fb2ee029\",\"title\":\"Waar haalt Nova haar informatie vandaan?\",\"preset\":\"\",\"children\":[{\"_uid\":\"ddff82ca-f9df-4f93-97e7-6c0a21198039\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova haalt haar informatie uit onze interne kennisbank, die is opgebouwd door ons supportteam. Deze kennisbank bevat betrouwbare informatie over processen, veelgestelde vragen en praktische oplossingen. Hierdoor kan Nova u snel voorzien van duidelijke en consistente antwoorden. \",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova leert van ieder gesprek. De kennis die zij opdoet terwijl zij u helpt, zet zij in om ook andere klanten steeds beter te ondersteunen. Door Nova te gebruiken, draagt u dus direct bij aan het verder verbeteren van haar service en expertise.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"}],\"multiple\":false,\"component\":\"accordion\"}],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"default\",\"border_type\":\"default\",\"padding_top\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"6/12\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"},{\"_uid\":\"e0d8a6da-93a9-4492-bfcc-8d506d3085e4\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"faq\":false,\"_uid\":\"dd782cf0-cb27-4433-99b0-7ba1bd128633\",\"dark\":false,\"preset\":\"\",\"children\":[{\"_uid\":\"baf79f21-97ba-41ab-b954-5512a216e3f3\",\"title\":\"Kan Nova mij in meerdere talen helpen?\",\"preset\":\"\",\"children\":[{\"_uid\":\"50e452cd-6bfa-4f7c-9f6d-0520018410f9\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\" Nova is via de app te bereiken voor de volgende landen: \",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nederland\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"België (NL-BE & FR-BE)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Frankrijk\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Verenigd Koninkrijk\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Duitsland\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova is via de telefoon te bereiken voor de volgende landen: \",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nederland\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"BELUX\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Frankrijk\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Verenigd Koninkrijk\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Duitsland\",\"type\":\"text\"}]}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"42b3df70-0da2-412a-8847-ff56e5715585\",\"title\":\"Welke gegevens kan Nova van mij inzien?\",\"preset\":\"\",\"children\":[{\"_uid\":\"964e1b83-ae5a-4426-b724-98d1744b02f8\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova kan uw accountgegevens gebruiken voor het aanmaken van het supportticket. Hierbij kunt u denken aan uw voor- en achternaam, uw e-mailadres, uw telefoonnummer, uw land, uw adres, uw laadpunt ID en uw pasnummer.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"e0708dd3-3ec2-4db3-9fe3-a620657ad36f\",\"title\":\"Wordt mijn gesprek met Nova opgeslagen?\",\"preset\":\"\",\"children\":[{\"_uid\":\"53871c41-ae78-488c-ad3b-024a547bdc8f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ja. 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